Thematic scopes of Research

The research activity of ISEA adopts an extended perspective of the Innovation concept, applied to the Services Sector, and considers the following fields:

The Technological Innovations

• Identify new modalities of service offers, generated by the introduction of technological innovations.
• The study about the use of the new technologies as support or promoter of the new value proposals, the innovations of organizational character, etc.
• The adjustment of the functionalities and benefits of the new technologies to the specific requirements of the Services Sector.
• The development of non-presential models for the provision of services and the joint of the relations with the clients (for example, Digital administration, e-Learning systems,…)

The Strategic Innovation

• Research about new models or formulations of businesses applicable to the sector of services as a result of the emergency of new tendencies in socioeconomic matter, technological development, enterprise competitiveness, legal regulation, etc.

The market innovations

• Definition of new scopes of activity derived from demographic changes, guidelines of consumption, segmentation of clients, etc.
• Sectorial diversification by means of the application or the adaptation of existing products and services in other sectors of activity.

The innovation in the proposal of value to the clients

• The development of products and services of innovating content.
• The generation of new service lines from the combination of modalities of services or already existing technical capacities in the companies.

The organizational innovations

• The study of the organizational adaptations and the development of the needed management capacities for the materialization of innovating business models or new identified value offers.